Guidelines & Policies

Do unto others as you would have others do unto you sums up the best way to describe how we encourage Hosts and Guests to interact with one another.

Cancellation Policies

How is the cancellation policy determined?

The cancellation policy is selected by the host. They may choose one of three different policies: flexible, moderate or strict. These policies help to protect both our hosts and our guests.

How refunds are calculated if the guest makes a cancellation?

The total amount refunded to the guest will depend on the time of the cancellation and the host’s chosen cancellation policy. The refundable amount excludes PandaBed service charge of 12%.

Cancellation Policy: Flexible 1 day prior

You will be refunded the booking amount if you cancel the booking at least 1 day before check-in by 12 noon, local time. Please note that service charge is non-refundable.


If the guest paid a total of $112 and cancels more than 1 day prior to check-in, he would receive a refund of $100.

Cancellation Policy: Moderate 7 days prior

You will be refunded the booking amount if you cancel the booking at least 7 days before check-in by 12 noon, local time. Please note that service charge is non-refundable.


If the guest paid a total of $112 and cancels more than 7 days prior to check-in, he would receive a refund of $100.

Cancellation Policy: Strict 14 days prior

You will be refunded the booking amount if you cancel the booking at least 14 days before check-in by 12 noon, local time. Please note that service charge is non-refundable.


If the guest paid a total of $112 and cancels more than 14 days prior to check-in, he would receive a refund of $50.

Cancellation Policy: Monthly Rental

There will be a non-refundable first month deposit and 30 day notice for termination of lease agreement. Please note that service charge is non-refundable.


If the guest paid $1500 for a 1.5 month stay and cancels before checks in, he would receive a refund of $500 minus PandaBed fees.

How do I cancel a booking?

All cancellations must be processed through PandaBed.

If you wish to cancel a booking, please log in to your Dashboard->Manage Listings section and cancel your booking regardless of any previous arrangements with your host or guest.

Please note that a cancellation is only official once you have received a confirmation email from PandaBed.

Our customer support team will take care of your cancellation request and inform your host or guest. You don’t need to take any further action.

Can a guest cancel after already checking in?

If you have a serious complaint upon checking-in, please don’t hesitate to contact our customer support team at [email protected] within 24 hours of check-in. We will cancel your booking immediately and you will be eligible for a full refund.

Please note that complaints made after this 24 hour window will not be eligible for a refund.

What happens if the host cancels?

Pandabed will help the guest find alternative accommodation.

The host will be charged a fine worth 15% of the booking amount. This will be deducted from their next booking.

Terms and Conditions

By using or accessing pandabed.com you acknowledge that you agree to and are subject to the following terms and condition. If you do not fully agree to these Terms, Privacy Policy and any other terms and conditions posted or linked to any Site, you are not authorized to access or otherwise use the Site. Under these Terms, "use" or "access" of the Site specifically includes any direct or indirect access or use of the Site or any cached version of the Site and any direct or indirect access or use of any information or content on the Site, regardless of how obtained and the term "Site" includes, without limitation, any cached version thereof.

You should read through all the Terms carefully. The Terms constitute a legally binding agreement between you and pandabed.com. You are not authorized to use this Site unless you are at least 18 and able to enter into legally binding contracts. We do not knowingly collect the information of anyone under the age of 18.

1. The Site is a Venue and We are Not a Party to any Rental Agreement or other Transaction Between Users of the Site.

We urge all users to be responsible about their use of this Site and any transaction entered into as a result of either listing a property or renting a property. We do not own or manage, nor can we contract for, any vacation rental property listed on a Site. Pandabed.com act as a venue to allow homeowners and property managers who advertise on the Site to offer for rent in a variety of pricing.

We are not involved in any transaction between travelers and members even though we may from time to time provide tools that relate to a booking, such as a tool to enable a traveler to enter into a transaction to lease a specific property directly from a member. As a result, any part of an actual or potential transaction between a traveler and a member, including the quality, condition, safety or legality of the properties advertised, the truth or accuracy of the listings (including the content thereof or any property or guest book review), the ability of members to rent a vacation property or the ability of travelers to pay for vacation rental properties are solely the responsibility of each user. You acknowledge and agree that you may be required to enter into a separate agreement and/or waiver prior to making a booking or purchasing a product or service and may place additional restrictions on your booking, product or service.

Responsibility for applicable laws, rules and regulations: Users agree that they are responsible for, and agree to abide by, all laws, rules and regulations applicable to their use of the Site, their use of any tool, service or product offered on the Site and any transaction they enter into on the Site or in connection with their use of the Site.

Members further agree that they are responsible for and agree to abide by all laws, rules and regulations applicable to the advertisement of their rental property and the conduct of their rental business, including but not limited to taxes, permit or license requirements, zoning ordinances, safety compliance and compliance with all anti-discrimination and fair housing laws, as applicable. Please be aware that, even though we are not a party to any rental transaction and assume no liability for legal compliance pertaining to rental properties listed on the Site, there may be circumstances where we are nevertheless legally obligated (as we may determine in our sole discretion) to provide information relating to your listing in order to comply with governmental bodies in relation to investigations, litigation or administrative proceedings, and we may choose to comply with or disregard such obligation in our sole discretion.

Travel Advisories: Although most travel is completed without a serious incident, travel to some destinations may involve more risk than others. We urge travelers to research the location they wish to visit and to review travel prohibitions, warnings, and announcements.

Warnings of Suspicious Activity: While we do take certain measures with a goal to assist users to avoid potentially fraudulent or other illegal activity of which we become aware, we assume no liability or obligation to take any such measures or actions. In the event we do provide warnings or messages to users about any such activity, we do not warrant that such messages are accurate or that such messages will reach any or all users they should have reached in a timely manner or at all or that such messages or measures will prevent any harm, result or action.

2. Limited License to Use the Site.

Users are granted a limited, revocable, non-exclusive license to access the Site and the content and services provided on the Site solely for the purpose of advertising a vacation rental property, searching for a vacation rental property, purchasing or researching (for the purpose of inquiring about purchasing) any of the products or services offered on any Site, participating in an interactive area hosted on any Site or for any other purpose clearly stated on a Site, all in accordance with the Terms. Any use of the Site that is not for one of these purposes or otherwise in accordance with the Terms or as otherwise authorized by us in writing is expressly prohibited.

3. Your E-mail Address and Data; Our Privacy Policy; Data Transmittal.

When you provide your e-mail address to us in connection with any service or tool provided on the Site or otherwise, you agree to allow the Site and its affiliated websites to add your e-mail address to our database of users. You may receive one or more promotional e-mails from either the Site. You are welcome to opt not to receive such promotional e-mails from the Site or such affiliates’ websites at any time. Your use of the Site signifies your acknowledgment of and agreement with our Privacy Policy.

4. Limitation of Liability.

In no event will Pandabed.com be liable for any lost profits or any indirect, consequential, special, incidental, or punitive damages arising out of, based on, or resulting from our site. If you are dissatisfied with the site, you do not agree with any part of the terms, or have any other dispute or claim with or against us or another user of the site with respect to these terms or the site, then your sole and exclusive remedy against us is to discontinue using the site.

5. Disclaimers.

The site, including all content, software, functions, materials and information made available on or accessed through the site, is provided "as is." to the fullest extent permissible by law, we make no representations or warranties of any kind whatsoever for the content on the site or the materials, information and functions made accessible by the software used on or accessed through the site, for any products or services or hypertext links to third parties or for any breach of security associated with the transmission of sensitive information through the site or any linked site, even if we become aware of any such breaches. further, we expressly disclaim any express or implied warranties, including, without limitation, non-infringement, merchantability, fitness for a particular purpose or accuracy. We do not warrant that the functions contained in the site or any materials or content contained therein will be uninterrupted or error free, that defects will be corrected, or that the site or the server that makes it available is free of viruses or other harmful components.

You acknowledge and agree that any transmission to and from this site is not confidential and your communications or user contributed content may be read or intercepted by others. You further acknowledge and agree that by submitting communications or user contributed content to us and by posting information on the site, including property listings, no confidential, fiduciary, contractually implied or other relationship is created between you and us other than pursuant to these terms. you acknowledge and agree that you will not hold or seek to hold us or any third party provider responsible for the content provided by any user, including, without limitation, any translation thereof, and you further acknowledge and agree that we are not a party to any rental transaction or other transaction between users of the site. we have no control over and do not guarantee (other than pursuant to any guarantee the may be offered on the site) the safety of any transaction, rental property or the truth or accuracy of any listing or other content provided on the site.


Room Type